1. Introduction

At Summit Estate Agents, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and applicable real estate regulations in Queensland.

By using our website or engaging our services, you consent to the practices outlined in this policy.

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2. What Personal Information We Collect

We may collect and hold the following types of personal information, including but not limited to:

• Full name, address, phone number, and email

• Identification documents (e.g. driver’s licence, passport)

• Employment and financial details (for tenancy or sales applications)

• Property ownership or tenancy history

• IP address, browser type, and website interaction (via cookies)

• Any communications or enquiries made with us

We only collect information that is reasonably necessary for the operation of our business and the services we provide.

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3. How We Collect Personal Information

We collect information in a variety of ways, including:

• When you fill out forms on our website or in person

• Through phone calls, emails, or in-person discussions

• Via third-party providers (e.g. rental application platforms like Ignite or 2Apply)

• When you subscribe to newsletters, request appraisals, or register for property alerts

• During the course of providing real estate or property management services

We may also receive information from third parties (such as references, credit reporting bodies, or public records) when authorised or permitted by law.

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4. Why We Collect Your Information

We collect your personal information to:

• Provide real estate and property management services

• Process tenancy or sales applications

• Communicate with you about listings, inspections, or appraisals

• Fulfill legal obligations and regulatory requirements (e.g. under the Residential Tenancies and Rooming Accommodation Act 2008 (QLD))

• Respond to your enquiries or feedback

• Improve our services and website functionality

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5. Disclosure of Personal Information

We may disclose your personal information to:

• Property owners, tenants, or prospective buyers

• Tradespeople, contractors, or service providers

• Solicitors, financial institutions, and settlement agents

• Real estate platforms, advertising portals (e.g. realestate.com.au, Domain)

• Government agencies or regulatory authorities (as required by law)

We do not sell or rent your personal information.

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6. Data Security and Storage

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes:

• Secure cloud-based property management and CRM systems

• Password-protected databases

• Limited access by authorised personnel only

• Secure shredding or deletion of obsolete records

If personal information is no longer required, we will securely destroy or de-identify it in accordance with our legal obligations.

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7. Access and Correction of Your Information

You have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate or outdated information

To do so, please contact us using the details provided below. We will respond to your request within a reasonable timeframe and in accordance with the Privacy Act.

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8. Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance user experience and track website usage (e.g. Google Analytics). Cookies do not identify you personally, but they may link back to a profile if you have provided information on our site.

You can disable cookies through your browser settings if you prefer not to have this data collected.

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9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites. We recommend you read their privacy policies separately.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. The most current version will always be available on our website.

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11. Contact Us

If you have any questions, concerns, or complaints regarding your privacy or this policy, please contact us:

Summit Estate Agents
Email: admin@summitestateagents.com.au
Phone: 07 4828 2888
Postal Address: PO Box 8083, South Gladstone QLD 4680

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We will acknowledge your enquiry within a reasonable timeframe and aim to resolve any concerns promptly.